Refund Policy
Last updated: June 2026 — This policy explains refund eligibility for Premium Pass purchases.
Seller Information
MatchPulse AI is operated by PengXin Yao, trading as MatchPulse AI. For Premium Pass support or refund questions, contact support@matchpulse.org.
1. One-Time Premium Pass
MatchPulse AI Premium Pass is sold as a one-time digital access purchase for World Cup match intelligence features. It is not a subscription and does not renew automatically.
2. Refund Eligibility
You may request a refund if you were charged more than once for the same Premium Pass, if a technical issue prevents access to Premium features after payment, or if the purchase was made in error and the Premium features have not been substantially used.
3. Non-Refundable Situations
Because Premium Pass provides immediate access to digital content, refunds may be declined when Premium reports, match intelligence, or account features have already been accessed and no technical issue is present.
4. How to Request a Refund
To request a refund, email support@matchpulse.org with the email address used for purchase, the approximate purchase date, and a short description of the issue.
5. Review and Processing Time
Refund requests are reviewed case by case. Approved refunds are normally submitted to the payment processor within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.
6. Payment Processor
Payments are processed by Paddle as merchant of record. Paddle may also provide buyer support, receipts, tax invoices, and payment-related assistance according to its own buyer policies.
7. Changes to This Policy
We may update this Refund Policy from time to time. The version posted on this page applies to purchases made after the listed update date.